Privacy & Data Protection
This Privacy Policy explains how BassWin collects, uses and protects the personal information you provide when using our online casino and sportsbook. We take your privacy seriously and set out, in clear terms, what data we hold, why we hold it and how you can manage your choices. This page applies to players using our UK-facing site.
Types of data we collect
Personal data
When you register an account or contact us we collect personal information such as your name, date of birth, postal address, email address, telephone number and identity documents used for verification. We also record account credentials, proof of payment details and other information needed to manage your account.
Technical data
We automatically collect technical information from your device and browser, including IP address, device type, browser version, operating system, connection data and log files. This data helps us run the site, detect fraud and improve performance.
Transactional data
Details of your deposits, withdrawals, bets, game play and customer service interactions are recorded. We also keep records of payment receipts, identity checks and any correspondence about disputes or complaints.
How we use your information
Your information is used for account setup and management, identity verification, processing payments, handling withdrawals and resolving disputes. We use data to prevent fraud and money laundering, to maintain security, and to comply with legal obligations. With your consent we may send marketing communications; you can opt out at any time. We also use aggregated data to monitor and improve our services, and to provide personalised content within the site.
Data protection and storage
We implement appropriate technical and organisational measures to safeguard your information. This includes secure encryption of data in transit, access controls, regular security reviews and staff training. Data is stored on secure servers and only authorised personnel or contracted third-party processors have access where necessary for service delivery. We retain information for as long as needed to provide services, meet legal requirements and resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember your preferences, deliver functionality and compile usage statistics. Third-party analytics and advertising partners may place cookies to provide insights and personalised offers. You can control cookie settings through your browser or by using the cookie settings available on the site.
User rights
You have rights to access the personal data we hold about you, request correction of inaccuracies, ask for deletion, restrict processing, object to marketing and request data portability where applicable. You may also withdraw consent to processing at any time, without affecting processing carried out prior to withdrawal.
Access, correction and deletion
To exercise any of your rights, contact us at [email protected]. We will verify your identity before responding and aim to handle requests promptly. Where we cannot comply fully we will explain the reasons and any options available to you.
Information sharing and third parties
We share necessary information with payment processors, identity verification services, fraud prevention agencies, analytics providers and other trusted partners who help deliver our services. We may disclose information to comply with legal or regulatory requests or to protect our rights. Third-party processors act under contract and are required to keep your data secure.
International transfers
Your information may be processed or stored in countries outside the UK. When this happens we use appropriate safeguards to ensure an adequate level of protection for your data.
Privacy policy updates
We may update this policy from time to time. We will publish the revised version on the site and, where appropriate, notify you via your account. Please review this page regularly for any changes.