Get in Touch With Our Team
Need a hand? Our support team is on hand to help with account queries, deposits and withdrawals, technical issues or general feedback. For urgent account-related matters we can assist with verification, restrictions and payout questions. Use live chat for quick replies, email for full case handling, or call the UK line for complex enquiries. We aim to resolve most issues promptly and will guide you through next steps. Reach us via live chat, email or phone, whichever suits you best.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; priority cases handled quickly) |
| General enquiries | [email protected] (general enquiries; replies within 24 hours) |
| Affiliate enquiries | [email protected] (partner team; account setup help) |
| Phone | +44 20 3867 4123 (UK line; call for complex issues) |
| Working hours | 24/7 |
Email Assistance
For detailed requests, account-related issues or matters requiring documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, your account username and any relevant attachments. Providing complete information helps us process requests faster and avoid unnecessary delays.
Submit Your Inquiry
Response Time
Most enquiries are answered within one business day. Simple account or payment questions typically receive a same-day reply, while more complex cases - for example, ID checks or disputed transactions - may take longer depending on their nature and any documents required. We will keep you informed at each stage and update you as work progresses.
Feedback
We’d love your feedback, suggestions or ideas to help improve the site. Tell us about anything from layout and game selection to payments and promotions. Every message is reviewed carefully by our team and used to make the service clearer, faster and more enjoyable for UK players. Share your thoughts anytime via live chat or email to [email protected].